Question What are the shipping costs?
  • For Mainland Portugal and Islands, shipping is free (unless you choose urgent shipping, it will cost 15 €).
  • For other countries, the calculation will be made based on the distance and the values applied by CTT (to check shipping costs, please go to checkout). Shipping costs outside the European Community do not include customs fees, which may be charged in the country of destination when the order arrives.
  • Urgent Shipping: If you want to receive your item as soon as possible, we have an urgent shipping service through CTT. When using this service, your order will arrive the day after processing. To do this, it is necessary to place the order and pay the same until 16:00. This service has a cost of € 15 and is only available for Mainland Portugal and Islands. If you want to take advantage of this shipment abroad, please contact us.
Question How long does it take for my order to arrive?
Shipments are always made by registered mail, through CTT. For orders in Mainland Portugal and Islands, the estimated delivery time is 48 working hours after dispatch.
Question I couldn't receive my order, now what?
If you are unable to receive your order at the shipping address, a document will be left to collect it at the nearest CTT Station, within the indicated time limit. If you are unable to pick up your order within the due time, it will be returned to our office (a new shipment will only be made upon payment of shipping costs) If you want a new shipment, please contact us using the contacts available on the website o as soon as possible.
Question How is my order shipped?
For purchases made, either in European Union member countries, or in other countries, shipping is always done by registered mail through CTT, in Portugal and then by the responsible company in the destination country. Registered mail does not include insurance, if you wish to do so, you must submit the request by email (the cost associated with the insurance is insured by the customer). After sending the order, Arte Nova Jewelery is not responsible for its loss.


Question How long do I have to exchange my order?
We accept the exchange of your articles for others of equal or greater value, within a maximum period of 15 days from the date of purchase.
Question What do I do to exchange an order?

We accept exchanges as long as the products are in their original condition, without signs of use and in their original packaging. Returns of any item or exchanges of personalized items are not accepted. In order to exchange any item, it is essential to present the purchase receipt and, in applicable cases, the NIB of the card with which you made the payment. Contact us via email or contact form on the website, indicating the name, order number, the item or items you want to exchange, and the reason for the exchange. After we receive your exchange request, customer support will tell you the procedures to follow and will ask you to send the item to the following address:

Martins Barbosa Jewelery Design Unipessoal, Lda
Rua Sá da Bandeira nº 60 5th floor
4000-427 Porto


Question How long do the products have warranty?
Arte Nova Jewelery offers lifetime warranty, maintenance and free assistance on its articles, unless damage resulting from incorrect use of the items, accidental damage or damage caused by the use of abrasive and corrosive substances (eg perfumes placed directly on parts, detergents).
Question My product needs a fix, what do I do?

To repair any part, please contact us via our email -
For maximum quality assurance, all Arte Nova Jewellery items are always thoroughly inspected after manufacture and inspected again before shipment. However, if you exceptionally receive a defective item, please contact us. We will resolve the situation as soon as possible without prejudice to the customer.

Question What care should I take with my jewelry?
Arte Nova Jewellery jewels are specially created with great care, care and detail by Portuguese artisans, produced through traditional processes and with the highest quality guarantee. In pieces in Silver, and in Silver with Gold bath, we advise you to avoid wetting them, as well as contact with abrasive products or situations (such as creams, perfumes, detergents). We advise that, for all your parts, keep them in the proper packaging, so that they are protected. If you want to clean them, use only with a dry soft cloth.
Question What is not considered a warranty defect?
In cases where the pieces have pearls or natural stones, differences in their size, color and / or shape are acceptable, and even allow us to distinguish their exclusivity in relation to plastic props. Thus, these characteristics are considered to be an effect, not a defect, and are therefore not covered by the warranty. Also not covered by the guarantee, damage resulting from their incorrect use, accidental damage or if damage is observed due to the use of abrasive and corrosive substances (eg perfumes placed directly on parts or detergents).