We have several shipment options. Regardless the amount of your order, the shipment is completely free within Portugal (including Madeira and Azores Islands). We also ship worldwide. For more information about prices and quotations, please check below all the info.
Shipments within Portugal
We ship all our items through CTT (Portuguese Post) with tracking. The estimated time of delivery is 48 business hours. If you cannot receive your order on the address provided, it will be left the documents in order for you to pick up the goods on the nearest CTT office during the time indicated. If you do not pick-up the goods during the time indicated, the package will be sent back to our office (a new shipment can be subject of payment).
Shipments within EU and rest of the World.
For purchases made within EU and also for the rest of the world, shipment is made through CTT (Portuguese Post) and after, by the responsible company on each country. The shipment quotation with tracking number does not include insurance of the goods. If you require insurance, please contact us by email and we´ll inform you about the quotations. After the shipment is made, Arte Nova Jewellery does not take responsibility about the misdirection of the goods.
For purchases within Portugal, all shipments are free of charge (except for express shipments). Shipments made for other countries, the price will be calculated according to the CTT price table (to know how much your transport cost is, please go through your order until “check-out”). Our transport cost does not include any customs taxes ar any other kind of costs imposed by the country of destination.
In case you wish to receive your goods as soon as possible, we have an express service at your disposal. By using this express service you ensure that your order will arrive on the next business day after the order is made (for shipments within Portugal). For ensure this delivery time it is require that you make the order and its payment until 4 pm. This service has a 15€ extra cost and it is only available for shipments within Portugal and Azores and Madeira Islands. If you require using this service for shipments outside Portugal, please contact us and we will be more than happy to assist you.
We accept the exchange of all items purchased, for others of the same value (or above) until 15 days after purchase. The items must be on their perfect original conditions, without any sign of use, and with their original box. We do not accept any refunds or reimbursements nor exchange of personalized and made-to-order items. To exchange your products you need to present the original invoice and in some cases, the credit or debit card with which you made the purchase. Arte Nova Jewellery offers a lifetime guarantee over all its products and free-of-charge assistance, as long as the products do not show any signs of incorrect use, damages caused intentionally or accidentally, as for example the use of corrosive substances on the jewellery (perfume put directly over the pieces or some moisturizing creams). In case of repairs, product assistance or exchanges, please contact us and after send the goods to:
Martins Barbosa Jewellery Design Unipessoal, Lda
Rua Sá da Bandeira nº 60 5ºandar
We make repairs on any Arte Nova Jewellery product. In case you need any assistance please contact us by our e-mail: email@example.com
To ensure you receive your order with maximum quality, all our pieces are inspected after production and once again prior to shipping. However if you receive a defective product, please contact us. We will solve the situation as soon as possible with no extra costs for you. All our jewellery have a lifetime warranty, covering all production defects, excluding all damages caused accidentally or intentionally.
Even though all our jewellery have a special coat that prevents the gold plating to wear off, in silver gold plated items, we suggest you avoid wetting them (especially with sea water), as well as the contact with abrasive products or solvents (ex: lotions, perfumes, detergents). Some of these products make some chemical reactions with the gold plating. If you need to clean your jewellery pieces we suggest you use only a soft clean cloth.
On jewellery items that have natural pearls or natural stones, slightly difference in sizes, colours and / or format are acceptable, being what differs from other plastic imitations. In that way, these characteristics are considered an effect and not a defect, not being covered by the warranty.