- For Mainland Portugal and Islands, shipping is free (unless you choose urgent shipping, it will cost 15 €).
- For other countries, the calculation will be made based on the distance and the values applied by CTT (to check shipping costs, please go to checkout). Shipping costs outside the European Community do not include customs fees, which may be charged in the country of destination when the order arrives.
- Urgent Shipping: If you want to receive your item as soon as possible, we have an urgent shipping service through CTT. When using this service, your order will arrive the day after processing. To do this, it is necessary to place the order and pay the same until 16:00. This service has a cost of € 15 and is only available for Mainland Portugal and Islands. If you want to take advantage of this shipment abroad, please contact us.
EXCHANGES AND RETURNS
We accept exchanges as long as the products are in their original condition, without signs of use and in their original packaging. Returns of any item or exchanges of personalized items are not accepted. In order to exchange any item, it is essential to present the purchase receipt and, in applicable cases, the NIB of the card with which you made the payment. Contact us via email or contact form on the website, indicating the name, order number, the item or items you want to exchange, and the reason for the exchange. After we receive your exchange request, customer support will tell you the procedures to follow and will ask you to send the item to the following address:
Martins Barbosa Jewelery Design Unipessoal, Lda
Rua Sá da Bandeira nº 60 5th floor
WARRANTY AND CARE
To repair any part, please contact us via our email - firstname.lastname@example.org
For maximum quality assurance, all Arte Nova Jewellery items are always thoroughly inspected after manufacture and inspected again before shipment. However, if you exceptionally receive a defective item, please contact us. We will resolve the situation as soon as possible without prejudice to the customer.